CMS Fines Andover Nursing Home After Allegations of Resident Abuse

Hayden Parker

 

The recent news about abuse at Victoria Falls in Andover has left us shocked and dismayed. Our hearts go out to the residents and families who were harmed.

The center and the staff who have been accused are not associated with KHCA, so we cannot offer an opinion about their situation.

At Kansas Health Care Association, we feel that our seniors have created a lasting legacy for us as a society. We believe we have a sacred responsibility to give them our respect and the best possible care.

We will continue to do our utmost to serve Kansas senior citizens by providing ongoing training and support to our member skilled nursing and rehab centers. This helps promote a culture of quality, continuous improvement and dedication to the residents they serve. We are proud of our member organizations and the numerous quality awards they receive.

 

Below are some talking points for you, KHCA/KCAL Members:

 

Dear KHCA Member,

This morning’s news has reported confirmed allegations of patient abuse at Victoria Falls, a non-KHCA member in Andover, Kansas. We are horrified by the stories and our hearts go out to the residents and families who were harmed.

We do not know the full situation, so we cannot point fingers or place blame.

KHCA is submitting letters to the editor to the statewide media today in response to the story. Copies of those letters are included in this email.

It’s possible that you may be contacted by the media for a comment. If you are contacted, below is a statement that you may wish to provide:

The recent news about abuse at Victoria Falls has left us shocked and dismayed. Our hearts go out to the residents and their families who were harmed.

The center and the staff that were charged are not associated with our facility or Kansas Health Care Association, so we cannot offer an opinion about the situation.

Our seniors have created a lasting legacy for us as a society. We believe we have a sacred responsibility to give them our respect and the best possible care.

We will continue to do our utmost to serve our senior citizens by providing ongoing training and support to our staff. This helps promote a culture of quality, continuous improvement and dedication to the residents we serve. We are proud of our colleagues across the state and the numerous quality awards we receive.

Talking points/answers to possible questions you may receive:

What do you think about (or can you comment on) the allegations in Andover?

This news has left us shocked and dismayed. Our hearts go out to the residents and their families.

The center and the staff in question are not associated with us, and we don’t know the full nature of the matter so we cannot offer an opinion on details about the matter.


Where can a person look up skilled nursing and rehab center ratings?

Information on the 5 star rating system and how skilled nursing and rehab centers compare can be found at Centers for Medicaid and Medicaid Services at www.cms.gov.


How can a family help ensure their senior is getting quality care?

It is always important for family members to ask lots of questions, do their research and stay in touch with providers to ensure quality care. For more information about evaluating skilled nursing and rehab centers and their ratings there are several reliable resources you can access for information:

 

Kansas Health Care Association: http://www.khca.org

Care Conversations: http://www.careconversations.org

Kansas Advocates for Better Care: http://www.kabc.org

Kansas Long-Term Care Ombudsman Office: kansasombudsmanksgov.com

KS Department for Aging and Disability Services (KDADS) Hotline: (800) 432-3535

 

What should a care center do to safeguard patients?

Quality care centers with Kansas Health Care Association or other associations provide ongoing education for staff at all levels, including clinical care, resident-centered services, correct policies and procedures and more. A constant focus on best practices and continuing education helps create a culture of quality that means residents are in the best environment possible.

 

Have you ever had any incidents in your facility?

We strive to hold ourselves to the highest standards. We are proud of our record, which is rated at  _____  stars and I’d encourage you to look at our reviews at Centers for Medicaid and Medicaid Services www.cms.gov.

 

Click here for the full article from Kansas Health Institute.